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DECrew - contact

020 3380 7796

Contact Us

DECrew

School Passage Hawks House Unit 4

Kingston upon Thames

KT1 3DU

020 3380 7796   info@decrew.co.uk

If you have a query, give us a call or please fill in the form below and we will be in touch.

COMPLAINTS POLICY

 

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

 

 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Email us at matthias@decrew.co.uk.

 

We aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

 

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

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© 1999-2019 by  DECrew Complete Building Solutions

DECrew

School Passage Hawks House Unit 4

Kingston upon Thames

KT1 3DU